Privacy Policy

At Timeless Surfaces, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal details such as your name, phone number, and email address when you contact us or request a quote.
Project-related details that you choose to share with us.
Basic website usage information, such as IP address, browser type, and pages visited, collected through standard web analytics tools.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotes.
Deliver and improve our services.
Communicate with you about projects, updates, or promotions (only if you opt-in).
Maintain security and improve website performance.

3. Sharing of Information

We respect your privacy and will never sell, rent, or trade your personal information. We may share limited information with trusted service providers who assist us in operating our business, but only as necessary to complete our services.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, please note that no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Ask us to correct or delete your personal information.
Withdraw consent to marketing communications at any time.

6. Cookies

Our website may use cookies or similar technologies to enhance your browsing experience. You can adjust your browser settings to disable cookies if you prefer.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Timeless Surfaces
Ottawa, ON